Old Mitel systems store the software and customer database on floppy diskettes. These can be either 5.25" (soft) floppies, or 3.5" (hard) floppies, depending on the age of the equipment. New mitel systems utilize compact flash cards or hard drives (if more storage is necessary, like when using embedded voice mail). A problem with the floppy disk subsystem of a Mitel PBX is indicated by an "E.6" error code on the main control card (MCC). This is not to be confused with an "E6" error code, which indicates a faulty MCC. Why they have both "E." and "E" error codes is beyond me! What could cause a floppy diskette error? Mitel says the most common causes of Floppy Disk Subsystem Failure are: 1) Drive units require reset. Power cycle the control bay. In my experience, most problems have been either the diskette, or the drive. And if it's the drive, it's usually the B drive (because it gets accessed more often).2) Faulty backplane connections. 3) Faulty or improperly installed diskette. 4) Faulty or corrupt software. 5) Faulty PSU. 6) Faulty drive. 7) Faulty MCC. 8) Faulty cable connections. Disk Drive DIP switches, or Drive Strapping The SX-200 Light PBX requires strapping for the floppy drive assemblies to indicate the master (A) vs the slave (B). Drive A should be AT DC MO D0 Drive B should be AT DC MO D1 The SX-200 Digital does not differentiate the drives with this strapping, and both A and B should be: AT DC MO D0. An ISDN node should be: AT DC MO D1 Error Codes on the MCC Mitel lists the following "E." error codes (and notice these are not to be confused with "E" codes): E.1) Original system diskette has been replaced, and logs are pending. Either re-insert original diskette, or restart system. 2010-02-10: We saw an E.6 on a 200D with corrupt A diskette. The A diskette was successfully imaged, but was the cause of the E.6. We have reason to believe this was caused by disk corruption and not load mis-match as indicated above.E.2) Original system diskette has been replaces. Either re-insert original diskette, or restart system. E.3) Disk dive is empty, and disk updates are pending. Either re-insert original diskette, or restart system. Disks may be locked. E.4) Disk drive is empty. Either re-insert original diskette, or restart system. E.5) There is an obstruction over the diskette "write notch" (which enables diskette write protection). On a 5.25" diskette, remove the obstruction. On a 3.5" diskette, create an obstruction (place a sticker over around the top left hole). E.6) Diskettes A and B don't match (are not of the same load). Insert proper diskettes and restart system. E.7) Restart system. If this error persists, assume faulty MCC. E.8) Decryption Module is missing. Install correct module and restart system. If this error persists, assume faulty MCC. E.F) Information cannot be accessed on diskettes. Either re-insert diskettes, or restart system. |
Mitel PBX >